Please read the following terms and conditions before placing an order as it will be understood that the buyer unconditionally accepted the terms and conditions.
1. The customer should be aware that the colors displayed online are the closest match to the actual product. The color may vary as the photos are shot under lighting process.
2. The measurements of the clothing are approximate. However we make every effort to produce it as accurate as possible, few dresses length might be more then 56 inches sometimes we do not reduce the length of the top because of design might get spoil.
3. Please read all the information on products and services as provided in relevant sections. Also carefully read the FAQs.
4. Delivered Goods: If you find the package of the goods delivered is damaged or opened, then you should open the package in front of the delivery man. If the goods inside are damaged, then you can return it to the courier man and tell him about the damaged or missing goods. You should also contact the Customer Care within an hour of receiving the goods. In such a case, you must also present any receipt of the goods in question together with the original packaging for the goods. We shall replace or mend the goods, which are damaged or lost in transit, free of cost. Refunds will not be given for products with damages caused by a customer’s misuse or neglect.
5. If you place an order for an item which is out of stock, then we will try to contact the customer. If the customer is not reachable, a refund may be given for the item.
6. We try to dispatch all the orders received as soon as possible. However, if customer is not at home or parcel is delivered to wrong address, then we cannot be held responsible.
7. Once the goods ordered are dispatched, we would send a tracking number and the approximate date of delivery of the goods on your email. If the goods are delivered early or is delayed, then for whatever reason the customer shall not entitle to claim for any damages or compensation from www.ladonna.in
8. The customer should check the product description carefully before placing an order. By placing an order for a product, you agree to be bound by the conditions of sale comprised in the item’s description.
9. Custom stitched & Semi Stitched products cannot be returned, exchanged or Refund.
10. In Custom Stitching all the measurements are in inches. Once custom stitching is chosen, Ladonna Designer stitching will not be liable for any form of refund, as the products has been tailored to your own needs.
11. Charge back wont be accepted after placing the order for custom stitched dresses. We will provide you the tracking details once the goods has been shipped.